Returns & Exchange Policy

At novita SG, we stand by the quality of our home appliances and wellness products. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 7 days of receipt, provided the item is in its original, unopened packaging.

1

Submit a Request

Contact our customer care team via the online portal or email with your order number and reason for return.

2

Wait for Authorization

Our team will review your request within 2-3 business days and provide a Return Merchandise Authorization (RMA) number.

3

Pack and Ship

Securely pack the item in its original box with all accessories and manuals, clearly labeling the package with your RMA number.

4

Inspection and Refund

Once received at our service center, we will inspect the unit and process your refund or exchange within 7-10 working days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing